How to spot a fake Temu support call or text
Scammers pretend to be support. Here is what to look for.
Stuck with a Temu order? Talk to a person who can walk you through it.
We are an independent help service for Temu shoppers. We explain your options for tracking, returns, payments and account problems, and show you the right steps inside the Temu app.
What we help with
Common problems Temu shoppers bring to us, and the kind of guidance we give for each.
Order tracking
Reading tracking statuses, understanding delays, and knowing when to contact Temu.
Returns and refunds
How to start a return, what to expect on timing, and how to check a refund status.
Wrong or damaged items
Documenting the problem with photos and filing the claim the right way.
Payment problems
Failed payments, duplicate charges, coupons and credits that did not apply.
Account and login
Password resets, verification codes, and securing an account you think was accessed.
App troubleshooting
Crashes, checkout errors, and notifications that will not load.
How it works
A short call, plain explanations, and clear next steps.
Call us
Tell us what happened with your order or account.
Get guidance
We explain your options and the steps to take in the Temu app or website.
Follow through
Use the steps with Temu directly, and call back if you get stuck.
We are independent, and we say so
We are not Temu and we cannot approve refunds, change orders or access your Temu account. Temu makes those decisions. We help you understand the process and prepare your request. If you only want official support, use the Help section in the Temu app.
Latest help guides
Free, step-by-step articles you can read without calling.
How to secure your Temu account
Simple steps that lower the risk of someone else using your account.
Temu payment failed or charged twice: what to check
Before assuming the worst, check these things in order.
Ready to sort it out?
Call and describe the problem. We will tell you what your options are before you do anything.
Call 1-888-884-3769